Here are some comments from our customers. Yours may be a simple online purchase that does not warrent a glowing report back, but isn't it nice to know we will do our best regardless of your mobility needs.
Dear Canes Canada and Kelsey,
Warning: This is an unadulterated LOVE letter and its going to get windy and mushy!
I live in the Adirondack Mountains in New York and my mom lives outside Harrisburg, Pennsylvania.
Just as we were about to leave after a recent visit, I suddenly felt the need to check her two different commercial, U.S.-store-bought, adjustable, ultra-light-weight aluminum canes.
To my horror, both of them were about to break or collapse.
(The push-button adjustment thingy was still operable, but the constant pounding of using the canes had caused the adjustment holes to stretch/enlarge by at least a factor of two from the original hole size, putting enormous stress on the canes at the point of adjustment.)
Not wanting to terrorize my dear mum, I warned her that they seemed a bit "wobbly" and she might want to take it easy on them“ especially on the stairs, until I could get her new ones, which is a laugh because they are her only means of mobility. To my surprise, she knew they were breaking but hadn't taken it seriously. Then I carefully measured them and returned them to her.
As soon as I could, I started searching the Internet for ONE PIECE ALUMINUM CANES, which would provide her with additional cane strength, but that could be custom-sized, because like most people she needs two different sizes, 33” on the left and 33“ on the right.
Well I searched and I searched. I “Googled” it over and over, reading lots of pages of good useful information and in the process gaining invaluable “key words” to search on, but I could not find what I was looking for: a company who would sell a one-piece, Sheppards - hook - top, lightweight aluminum cane that could be custom-sized -- at any price!
I “Amazon-ed” the search. Zilch. Nada. Nothing. Now I was beginning to worry. Hours of reading Internet site pages began to slip by. Then I stumbled upon "Canes Canada" and voila!! It looked like they had exactly what I was looking for, but to be sure I decided to call and talk to a real person.
Enter Kelsey at Canes Canada: polite, knowledgeable, detailed, compassionate, understanding, and an absolute delight to work with! (Canes Canada, you need to keep this woman at all costs! She is amazing.) The clouds opened up and the sun decided to shine on my lucky day!
My Mom got her custom-sized canes delivered to her farmhouse door yesterday (since she can’t walk out to her mail box, I’m doubly glad I shipped them direct to her from Canes Canada via FedEx Ground).
She was already raving about them by last night. She loves the special palm grip handle for the left hand, she said it feels “soft” and doesn’t pinch the way the traditional round handle was doing. The Sheppard’s-hook-top right hand cane being 7/8” diameter felt “stronger” than her original (because it is!) cane . . . and she likes that feeling of strength and stability very much.
She asked me if I could get her left hand cane in the same materials as the right, but until Canes Canada can find a manufacturer to make one with the palm grip handle for the 7/8” diameter aluminum, I told her it’s not going to be possible. Now to “sweeten the pot” if that’s even possible, these two (2) custom-sized one-piece aluminum canes even with special FedEx Ground direct shipment were less expensive than one (1) not-specially sized, not as strong U.S. cane of comparable features and design! Holy cow! Please look into listing your goods on Amazon. In doing so, you could be helping a lot of people below the border like me and my mum.
Canes Canada and Kelsey, you have saved two lives: my mother’s and mine.
I cannot begin to thank you enough!
Thrilled in New York, Melissa Heshmat
I bought your Field and Stream laminated cane in 2004 from Duluth Trading Company in Wisconsin. It has served me well daily since then and has occasioned many compliments. It easily bears my weight and is as strong today as on the day I first used it. Thank you for your excellent craftsmanship!
- John F. Swenson
Since I bought the wooden seat cane from CanesCanada.com, I hardly
ever go out without responding to people who come up to me to ask where I got
it. I wonder if you would send me some business cards to keep handy for
those who inquire?
I'm actually curious to know if your sales in
Montreal have increased since I bought this cane. I have verbally given
your website name to at at least twenty people in the last year alone.
People here mostly speak French and may have some trouble with your
English-only site, but I speak French fluently and have given information
about the cane in French. For example, I always mention the maximum
weight, which is a big selling point for me. Your wooden cane is much
more sturdy than the alluminum type, which are sold here in Montreal. In
my personal experience, an alluminum cane which I bought here in Montreal
broke while I sat on it - I was painfully bruised and cut as a result. (I only
weigh 140 lbs., well under the weight limit of the alluminum canes.) As
such, I strongly advise against buying alluminum seat canes for frequent
I am very satisfied with my cane.
I never leave home without it.
Sheila, I wanted to write to say that, my cane arrived in good order and condition - I LOVE my new cane. Canes Canada sized it perrrrrfectly! I picked it up last Wednesday, and put it to work immediately. Thank you, Canes Canada!!!
S Hemingway, Toronto, ON
Canes Canada, I am totally thrilled with this shoe horn and it is much like the one I had gotten my husband previously and it lasted for so many years. Thank you for your trouble in cancelling the other one. I appreciate your customer service.
Sincerely, R. Brown
Once again thank you for your always great customer service and helpfulness. You offer quality products and service. I now have 9 canes in my collection and each and everyone of them receives comment about the style and quality of the workmanship. I have referred you to a number of colleagues at work. They are equally pleased with your service and once again the quality of what you have on hand.
Thanks to both of you.
Yours sincerely, M Ross
Hello Sheila, Never in my life have I experienced such excellent customer service as I have had from Canes Canada. Without your assistance, that went above and beyond expectations, I would be stressed and anxious about my entire trip to Italy. I just wanted to write a note especially thanking you for the help you have provided for my order, and I shall always recommend your company and make future purchases from here because of your wonderful help and concern.
There was a ring at the door two minutes ago and when Jean answered it the box containing the cane fell into her arms - the post guy had leaned it on the outside of the door! Won't open until Friday and will let you know then how she likes it, but in the meantime I thank you very much once again for your kind and caring service. The world should know how you good people operate!
We received our order this date. Splendid craftsmanship and product quality. Properly packaged for lengthy carrier travel.
Thank you for your pre-delivery support re: the application of the properly sized tip to the walking stick.
We are very pleased to have selected and relied on your business to supply this important walking aid. Thank you so much for your superb customer service.
P. Mulhern Toronto, ON.
Thank you so much for your attention to my request for a new cane. It is beautiful and exactly the right height. A good friend in Calgary, Dorothy D., will most likely call you in a few weeks to order one for herself. I have passed on your telephone number and the name of your company.
I received my cane "The Jaguar" yesterday. (Aug 10/11) It truly is beautiful and was shipped right on time. I almost feel guilty for getting it for such a low price. Thank-you so much!
Hi There: Placed my order on Thursday and received my cane today, Wednesday. I am a 58 year young woman and like to find and use canes that are attractive as well as being sturdy.
I FOUND ONE, at this site. I ordered the Rainbow Cane and have already had two positive remarks regarding my new cane. For me it is like buying a new pair of shoes. Really, walking with a cane, I sometimes feel older than my age, or appear older than my age. But, when i use a cane that is up to date and fashionable it helps the situation, and I don't resent using it so much.
So thanks for making such a nice cane, and thanks for the prompt service. The cane is exactly as it appears in the picture. Looks like candy:)
C Pogue London, ON
Everything arrived on Friday...perfect timing!
We love it all ..the laminated cane is beautiful..so classy!
Thanks for your patience & help in this matter.
Cathy & Brian Lee
Dear Sheila; Thank you for the prompt delivery of the walking cane. It arrived this afternoon and my husband is quite happy. We are glad that you could help us getting a cane long enough. We had tried everywhere around our location. Thanks again.
Sincerely, M. Ortenburg
The "hiker" arrived safe and sound today - it is magnificent, I was expecting something special but this really is a wonderful work of art.
Please thank Rick and complement him from me on his incredible high level of workmanship.
I can't wait to show it off to everyone I know!
Best Regards and Thanks again Doug
Got the canes. They're great! Now I can ditch the crutch. Can move a little faster too.
My order arrived this morning Sheila. Thank you very much for your prompt and courteous service, and the cane was a very nice product too.
Please feel free to use me as a reference or testimonial.
Thanks again, Don Allan
I received my new Field and Stream cane yesterday and I love it.
I will use it proudly and will take great pleasure in telling everyone
who admires it how they can get theirs.
K King, Bracebridge, Ontario.
I received the hiker last night and my husband is amazed. It is beautiful!
He is not sure if he will actually use it or display it as a piece of art!
Thank you for all your help. We will be bragging to all our friends about where we found this great hiker!
Just wanted to let you know how happy I was with the cane that you recently sent me. I loved all of the dog carvings and I can hardly wait until Christmas to give the gift to my husband.I know that he is going to cherish it. Thank you so much for your excellent service and the wonderful talent of your carver.
Sincerely, D. Crowell
Thank you once again for all you help with the blackthorn canes, my husband loves them! The taller height worked out perfectly.
All the best, M. Highfield
Hi Llano, just had to let you know I LOVE MY NEW CANE. I wonder how I got by with my old one. My Mighty Hercules is just the right height and the tripod has proven to be most valuable. It had its inaugural journey today in the house, shopping, and in the garden. I feel I have a new best friend. It came in on the day my doctor called to say my x-rays showed severe arthritis in both knees. Now I feel I can get around a lot better with my new cane from you and you can label me one very satisfied customer!!!
Just to let you know, I received my cane yesterday and am very pleased with it. The wood is rich looking and feels so smooth to the touch without being slippery. Most importantly, it feels great to walk with. I loved the "Cane Man's" little write up on support vs. balance; I could certainly identify and agree with it. I can feel fashionable and safe with my new "walking stick". I also enjoyed the tracking record provided by FedEx as I could follow the progress of my cane making it's way across Canada. I will be your ambassador in the east!
Thank you again
Thank you....you were fun to deal with. Needing a cane was a difficult thing for me to accept...made me feel feeble and I'm not a feeble person. I'm working on changing my perception of myself and this new appendage....your upbeat friendly manner really helped.
I was shocked when a FedEx Van pulled into my driveway TODAY with my new cane (you were just boxing it up for me when we were on the phone on Friday afternoon). Finally, I have a cane which I can use without cutting into the palm of my hand. I just wanted to thank you for the quality and your service. Also, don’t be surprised if you start receiving more orders from Nova Scotia as I’ve been passing your name/business onto pharmacies here as I was unable to find anything which would accommodate my height & build… We won’t even get into the quality issues… ;)
Look forward to doing business with you in the future.
Great hearing from you! Your designer "rainbow" cane named Llano traveled with us to St. Maarten, Santa Fe and Breckenridge. I had many compliments on "Llano" and his assistance was priceless. Thank you for making sure that he arrived the day before our travels! Friday I was finally cleared for driving and on April 6 my husband and I will be going on a group snowshoe expo three (3) miles up Vail Mountain Pass for a two night "HUT TRIP" -- a treat of a lifetime from what I hear -- there are multiple huts (two story structures) with a sauna for all three. Reservations require signing an extensive waiver on the web. I am keeping my fingers crossed that my foot (not yet 100% healed) will not be in too much pain -- this trip has been planned for over a year.
Being able to walk without that black darth vader black boot is so very exciting and I can hardly believe that the orthopedic surgeons even permit their patients to walk so unbalanced -- causing excruciating pain in the lower back and hip area. Seems like a no brain er to have both feet on the same level. Yes, I do miss using Llano (your rainbow cane is so very special!)
Dear Sheila and Llano ...
A Testimonial for Canes of Canada ...
The Blackthorn Root Knob Stick that you chose for me is both Gorgeous and Extremely Comfortable! The stick that Paul chose for me (and the generous time he devoted to me in the warehouse) is equally fabulous!
More Importantly, the patient and personal service provided by the both of you was wonderful ... I'm a fussy guy, and you folks took all my needs into consideration, treated me like an important customer and made the purchase experience easy and enjoyable!
Thanks Again for everything!!! ...
Sincerely ... D. Gavurin, Lawrence, NY
Received to total satisfaction, it has been a pleasure to have a commercial relation with you.
Thank you very much by everything.
R. Meseguer SPAIN.
I have received the cane and it is BEAUTIFUL and functional. I will be buying more in the future, thanks for your craftsmanship.
B. Buehler, MD.
It's Corey From Newfoundland e-mailing you at 1:08 in my classroom. I Just had a packaged delivered to my door. THE CANE. It looks great!!! Thanks for everything. Hope you have a great Halloween.
Regards, Corey Morgan Bay Roberts,NL