Here are some comments from our customers.
My recent order of a cane was terrific – I had great help answering my questions before I bought it, and it arrived perfect in every way. The height is exactly right.
I think your service is exceptional, this is my third order, and I will definitely not go anywhere else.
Thank you for the specialized service.
MESSAGE: I would just like to let you know we received our order in
record time and my son was over the moon with it. He is taking it to his Grade 12
Formal so he can show it off to all his friends. So thank you heaps for your prompt shipping and if we are ever in need of another
formal walking stick we would not hesitate to order from you again.
I want to thank you for the kind words about Canes Canada. Your feedback is important and appreciated, not only to us, but also to our future customers.
We strive to provide the best possible canes and mobility aids to our
customers and their comfort is our satisfaction. As long as our customers are happy using a cane that suits their style and needs, we know our business will thrive. So testimonials like yours are
extremelyimportant to us.Canes Canada would like your permission to use your testimonial on ourwebsite.
Customer Service Representative
You have my permission to use our feed back in any way you wish.
As we are in Australia I would once again like to say how impressed we
were with the delivery and the quality of your product. I thought it was
going to take weeks to arrive, and I was also a bit skeptical as to how the cane would look once it arrived.
I am not a big fan of ordering on line but my son was more than happy with the product.
So thankyou again.
Best wishes and Happy Easter.
I have been meaning to email, I have wanted to tell you just how much I LOVE my rainbow cane!
I get compliments on it everywhere I go.
Thank you so much
Dear Canes Canada and Kelsey,
Warning: This is an unadulterated LOVE letter and its going to get windy and mushy!
I live in the Adirondack Mountains in New York and my mom lives outside Harrisburg, Pennsylvania.
Just as we were about to leave after a recent visit, I suddenly felt the need to check her two different commercial, U.S.-store-bought, adjustable, ultra-light-weight aluminum canes.
To my horror, both of them were about to break or collapse.
(The push-button adjustment thingy was still operable, but the constant pounding of using the canes had caused the adjustment holes to stretch/enlarge by at least a factor of two from the original hole size, putting enormous stress on the canes at the point of adjustment.)
Not wanting to terrorize my dear mum, I warned her that they seemed a bit "wobbly" and she might want to take it easy on them“ especially on the stairs, until I could get her new ones, which is a laugh because they are her only means of mobility. To my surprise, she knew they were breaking but hadn't taken it seriously. Then I carefully measured them and returned them to her.
As soon as I could, I started searching the Internet for ONE PIECE ALUMINUM CANES, which would provide her with additional cane strength, but that could be custom-sized, because like most people she needs two different sizes, 33” on the left and 33“ on the right.
Well I searched and I searched. I “Googled” it over and over, reading lots of pages of good useful information and in the process gaining invaluable “key words” to search on, but I could not find what I was looking for: a company who would sell a one-piece, Sheppards - hook - top, lightweight aluminum cane that could be custom-sized -- at any price!
I “Amazon-ed” the search. Zilch. Nada. Nothing. Now I was beginning to worry. Hours of reading Internet site pages began to slip by. Then I stumbled upon "Canes Canada" and voila!! It looked like they had exactly what I was looking for, but to be sure I decided to call and talk to a real person.
Enter Kelsey at Canes Canada: polite, knowledgeable, detailed, compassionate, understanding, and an absolute delight to work with! (Canes Canada, you need to keep this woman at all costs! She is amazing.) The clouds opened up and the sun decided to shine on my lucky day!
My Mom got her custom-sized canes delivered to her farmhouse door yesterday (since she can’t walk out to her mail box, I’m doubly glad I shipped them direct to her from Canes Canada via FedEx Ground).
She was already raving about them by last night. She loves the special palm grip handle for the left hand, she said it feels “soft” and doesn’t pinch the way the traditional round handle was doing. The Sheppard’s-hook-top right hand cane being 7/8” diameter felt “stronger” than her original (because it is!) cane . . . and she likes that feeling of strength and stability very much.
She asked me if I could get her left hand cane in the same materials as the right, but until Canes Canada can find a manufacturer to make one with the palm grip handle for the 7/8” diameter aluminum, I told her it’s not going to be possible. Now to “sweeten the pot” if that’s even possible, these two (2) custom-sized one-piece aluminum canes even with special FedEx Ground direct shipment were less expensive than one (1) not-specially sized, not as strong U.S. cane of comparable features and design! Holy cow! Please look into listing your goods on Amazon. In doing so, you could be helping a lot of people below the border like me and my mum.
Canes Canada and Kelsey, you have saved two lives: my mother’s and mine.
I cannot begin to thank you enough!
Thrilled in New York, Melissa Heshmat
I bought your Field and Stream laminated cane in 2004 from Duluth Trading Company in Wisconsin. It has served me well daily since then and has occasioned many compliments. It easily bears my weight and is as strong today as on the day I first used it. Thank you for your excellent craftsmanship!
- John F. Swenson
Since I bought the wooden seat cane from CanesCanada.com, I hardly
ever go out without responding to people who come up to me to ask where I got
it. I wonder if you would send me some business cards to keep handy for
those who inquire?
I'm actually curious to know if your sales in
Montreal have increased since I bought this cane. I have verbally given
your website name to at at least twenty people in the last year alone.
People here mostly speak French and may have some trouble with your
English-only site, but I speak French fluently and have given information
about the cane in French. For example, I always mention the maximum
weight, which is a big selling point for me. Your wooden cane is much
more sturdy than the alluminum type, which are sold here in Montreal. In
my personal experience, an alluminum cane which I bought here in Montreal
broke while I sat on it - I was painfully bruised and cut as a result. (I only
weigh 140 lbs., well under the weight limit of the alluminum canes.) As
such, I strongly advise against buying alluminum seat canes for frequent
I am very satisfied with my cane.
I never leave home without it.
Sheila, I wanted to write to say that, my cane arrived in good order and condition - I LOVE my new cane. Canes Canada sized it perrrrrfectly! I picked it up last Wednesday, and put it to work immediately. Thank you, Canes Canada!!!
S Hemingway, Toronto, ON
Canes Canada, I am totally thrilled with this shoe horn and it is much like the one I had gotten my husband previously and it lasted for so many years. Thank you for your trouble in cancelling the other one. I appreciate your customer service.
Sincerely, R. Brown
Once again thank you for your always great customer service and helpfulness. You offer quality products and service. I now have 9 canes in my collection and each and everyone of them receives comment about the style and quality of the workmanship. I have referred you to a number of colleagues at work. They are equally pleased with your service and once again the quality of what you have on hand.
Thanks to both of you.
Yours sincerely, M Ross